“Consumer Awareness In India”
Submitted To:
Prof. Nadeem Merchant
(Research Methodology)
Submitted By: Division “B”
Aniket nimonkar 36
Jayesh prabhu 43
Atul rane 46
Neha zunjarrao 68
Anjuman-I-Islam’s
Allana Institute Of Management Studies
& Research
Mumbai University
Academic Year 2011-2012
ACKNOWLEDGEMENT
In making this project report a lot of people have contributed by giving us the required knowledge and time, we would like to thank all of them. It is because of their assistance and competence that we have reached this milestone. We would like to express our gratitude and sincere thanks to our Project Guide Prof. Nadeem Merchant, Anjuman-I-Islam’s, Allana Institute Of Management Studies & Research…show more content…
* We wanted to check the initiative taken by the Consumer’s to fight against malpractices and its effects?
* Does education level of people make them more aware about the unfair trade practices going in the consumer market?
* Are people aware about consumer courts and consumer protection acts?
* Do people take the initiative to go ahead and fight against, raise voice against these malpractices?
Through our research we will try to find out all the above objectives and come to a conclusion whether the steps and actions implemented by the government to raise the level of consumer awareness among the masses is affective or not?
Limitations of the research * The project is not purely based on primary information but includes a lot of information obtained from various sources.
* The sample size is small compared to the population of our country.
* The project has approximately 50% of primary data and rest of the data is secondary.
* The project is based on human assumptions and their self thinking as different persons thinking may differ.
Consumer vs. Customer
A consumer and customer are commonly used in the same context at times in business literature. However, they are not the same. Consumers are just one sub group of customers. Consider this example with the Philips Company. If a restaurant buys a Philips mixie (blender) for
PROJECT REPORT ON Awareness of Consumer Regarding Banking. SUBMITTED TO: In the partial fulfillment of the requirement for the degree of BACHELOR OF BUSINESS ADMINISTRATION Session: 2007-2010. SUBMITTED BY: Nitesh kumar Roll No. RIMT-INSTITUTE OF MANAGEMENT AND COMPUTER TECHNOLOGY MANDI GOBINDGARH 1 ACKNOWLEDGEMENT. Consumer awareness is the knowlege that a consumer should have about his/her legal rights and duties.It is must for a consumer to follow these rights.It is implemented fr the protection of the.
The definition of Consumer right is ‘the right to have information about the quality, potency, quantity, purity, price and standard of goods or services’, as it may be the case, but the consumer is to be protected against any unfair practices of trade. It is very essential for the consumers to know these rights.
Conclusion On Consumer Awareness Project Reviews
However there are strong and clear laws in India to defend consumer rights, the actual plight of consumers of India can be declared as completely dismal. Out of the various laws that have been enforced to protect the consumer rights in India, the most important is the Consumer Protection Act, 1986. According to this law, everybody, including individuals, a firm, a Hindu undivided family and a company, have the right to exercise their consumer rights for the purchase of goods and services made by them. It is significant that, as consumer, one knows the basic rights as well as about the courts and procedures that follow with the infringement of one’s rights.
In general, the consumer rights in India are listed below:
- The right to be protected from all kind of hazardous goods and services
- The right to be fully informed about the performance and quality of all goods and services
- The right to free choice of goods and services
- The right to be heard in all decision-making processes related to consumer interests
- The right to seek redressal, whenever consumer rights have been infringed
- The right to complete consumer education
The Consumer Protection Act, 1986 and several other laws like the Weights, Standards & Measures Act can be formulated to make sure that there is fair competition in the market and free flow of correct information from goods and services providers to the ones who consume them. In fact, the degree of consumer protection in any country is regarded as the right indicator of the progress of the country.There is high level of phistication gained by the goods and services providers in their marketing and selling practices and different types of promotional tasks viz. advertising resulted in an increasing requirement for more consumer areness and protection. The government of India has realized the condition of Indian consumers therefore the Ministry of Consumer Affairs, Food and Public Distribution has incorporated the Department of Consumer Affairs as the nodal organization to protect the consumer rights, redress the consumer grievances and promote the standards governing goods and services provided in India. If there is infringement of rights of consumer then a complaint can be made under the following circumstances and reported to the close by designated
Conclusion On Consumer Awareness Project Ideas
consumer court:
Conclusion On Consumer Awareness Projects
- The goods or services purchased by a person or agreed to be purchased by a person has one or more defects or deficiencies in any respect
- A trader or a service provider resort to unfair or restrictive practices of trade
- A trader or a service provider if charges a price more than the price displayed on the goods or the price that was agreed upon between the parties or the price that was stipulated under any law that exist
- Goods or services that bring a hazard to the safety or life of a person offered for sale, unknowingly or knowingly, that cause injury to health, safety or life.